Leadership

Leadership Skills for Managers in the Food and Drink sector - Classroom based

Objectives

At the end of the programme participants will:

• understand what it takes to become an effective Manager in the Food and Drink sector.
• have and increased level of self and team awareness.
• be able to communicate more clearly with others.
• know how to deal with people related issues on the line and develop their own colleagues’ performance.
• be able to hold a critical conversation with individuals and team members.
• be able to handle conflict with greater confidence and ease.
• understand their role in the financial success of their business whilst adhering to best practice in quality management.

Programme Content - 6 modules, over 3 days

Module 1 - About Organisations

• Vision, Mission, Strategy and Objectives - More than words on paper
• Your organisation's objectives
• Exercise - Living the values and delivering on your organisation's objectives.

Module 2 - Your Role as a Manager

• Where you fit in / What is expected of you
• Your roles and responsibilities towards achieving the goals.
• Production versus production capability - ensuring your team can effectively deliver
• Traits and Styles of leaders
• Identifying your Style of Leadership
• Self assessment - your knowledge, skills and behaviours and impact on performance.
• Building a high performing team.

Module 3 - Interpersonal and Communication Skills

• Key interpersonal and communications skills of an effective Manager.
• Stages in the Communications Cycle
• Getting it right - Significance of non-verbal communication and importance of tone, body language and level of formality in management communications.
• Transactional analysis.
• Self Assessment 2 - Evaluating your ability to communicate effectively.
• Communication methods - what works and what doesn't?
• Strategies to break down the barriers to Effective Communication

Module 4 - Motivation and Engagement

• What makes for an engaged employee?
• Satisfaction versus engagement.
• The theory and practice of motivation and engagement.
• Team assessment exercise.
• Your 21 day challenge.

Module 5 - Managing Performance

• About performance management - the performance cycle and employee journey.
• Job chats and performance conversations.
• Preparing for a performance review.
• What constitutes performance in your team?
• Setting objectives for performance.
• Ground rules for giving and receiving feedback.
• Role play with feedback.
• Dealing with high and low performers.
• Coaching for success: The GROW model.
• Project work - Coaching in the line.

Module 6 - Handling Challenging Situations and People

• Developing assertiveness
• The BOFF technique.
• Tips and techniques for handling challenging people and situations.
• Interpersonal behaviour and support skills required to monitor discipline in the workplace.
• Before you get to a disciplinary process, the questions you need to ask yourself.
• Understanding the disciplinary process, your role and the boundaries.

Personal Development Plan

• Gap Analysis
• 70:20:10 - Ways to continue your learning and development journey.
• Your plan

Who should attend

Managers in the Food and Drink sector or those aspiring to develop their personal and team effectiveness in this critical role.

Qualification

An Award in Leadership and Management from the Institute of Leadership and Management (ILM) equivalent to NFQ Level 6. An extra half day will be required for trainees progressing for certification.

Upcoming dates: